1. Who we are
This privacy policy explains how Digital Trading Creative Ltd collects, uses and protects personal information when you use our website, contact us or make an enquiry.
Digital Trading Creative Ltd is a company registered in England and Wales under company number 06507743.
Registered office:
Digital Trading Creative Ltd
1 Market Hill
Calne
Wiltshire
England
SN11 0BT
Website: www.digitaltrading.co.uk
Email: help@digitaltrading.co.uk
For the purposes of UK data protection law, Digital Trading Creative Ltd is the controller of the personal information we collect through this website and related business enquiries.
2. Personal information we collect
We may collect personal information when you:
- visit our website
- complete a contact form
- email us
- call us
- make an enquiry about our services
- communicate with us about a potential or existing project
The personal information we collect may include:
- your name
- your email address
- your phone number
- your company or organisation name, if provided
- the content of your message or enquiry
- information about the services you are interested in
- technical information about your website visit, such as analytics data, device type, browser type and pages visited
We do not use this website to create user accounts, process online payments or provide login-based services.
3. How we collect your information
We collect information directly from you when you complete a form, send us an email, call us or otherwise communicate with us.
We may also collect limited technical and analytics information through cookies or similar technologies when you visit our website. This may include information collected through Google Analytics.
4. How we use your personal information
We may use your personal information to:
- respond to your enquiry
- contact you about our services
- discuss a potential project with you
- provide quotations, proposals or project information
- manage business communications
- improve our website and services
- understand how visitors use our website
- maintain website security and performance
- comply with legal, regulatory or administrative requirements
We do not sell your personal information.
5. Lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, such as responding to enquiries, managing business communications, improving our website and providing information about our services.
Contract
We may use your information where it is necessary to take steps before entering into a contract with you, or to perform a contract we have with you.
Consent
We may rely on consent where required, for example for certain non-essential cookies or analytics technologies.
Legal obligation
We may use your information where necessary to comply with a legal or regulatory obligation.
6. Contact form enquiries
If you submit an enquiry through our website contact form, the information you provide will be stored and used so that we can respond to your message.
Contact form enquiries may include your name, email address, phone number and message. Please do not include sensitive personal information in the contact form unless it is necessary for your enquiry.
7. Cookies and analytics
Our website may use cookies and similar technologies to support website functionality, improve performance and understand how visitors use the site.
We use Google Analytics to help us understand website traffic and visitor behaviour. Google Analytics may collect information such as pages visited, time spent on the website, device type, browser type and approximate location.
Where required by law, we will ask for your consent before setting non-essential cookies such as analytics cookies.
You can control cookies through your browser settings. If you block or disable cookies, some parts of the website may not function as intended.
8. Who we share your information with
We may share personal information with trusted third-party service providers where necessary to operate our website and business. These may include:
- website hosting providers
- email service providers
- analytics providers, including Google Analytics
- IT and technical support providers
- professional advisers, where required
We only share personal information where necessary and expect third-party providers to handle it securely and in accordance with applicable data protection law.
We may also share information if required to do so by law, regulation, court order or a relevant authority.
9. International transfers
Some third-party services, such as analytics, email or hosting providers, may process data outside the United Kingdom.
Where personal information is transferred outside the UK, we expect appropriate safeguards to be in place to protect that information in accordance with applicable data protection law.
10. How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Contact form enquiries and business communications may be retained for as long as needed to respond to your enquiry, manage a potential or active business relationship, keep appropriate business records and comply with legal or administrative requirements.
If an enquiry does not lead to a business relationship, we will not keep the information longer than reasonably necessary.
11. How we protect your information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure. You should take care when sending information to us electronically.
12. Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- request access to the personal information we hold about you
- ask us to correct inaccurate or incomplete information
- ask us to delete your personal information in certain circumstances
- ask us to restrict how we use your information
- object to certain uses of your information
- request a copy of your information in a portable format, where applicable
- withdraw consent where we rely on consent
To exercise your rights, please contact us at help@digitaltrading.co.uk.
We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Website: www.ico.org.uk
14. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
You should check this page occasionally to ensure you understand how we use your personal information.